Privacy Policy

Welcome to Khbrah. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data while using our platform.

1. User Registration & Authentication

We collect essential data to create role-specific dashboards for Clients and Lawyers using secure login options (Email/OTP, Mobile OTP, Social Logins).

2. Personal Information

• Clients: Name, consultations, wallet, and course info
• Lawyers: Credentials, areas of expertise, consultation fees

3. Location

• We use your location to connect you with the most relevant and nearby lawyers, ensuring accurate and convenient assistance.

3. In-App Consultations

We offer secure, encrypted:

• Audio Calls
• Video Calls
• Text Chats

Real-time support with smart matching for urgent legal queries.

4. WhatsApp Chat Support

We provide WhatsApp-based support with pre-filled messages and multi-agent handling for queries, issues, or refunds. All data is encrypted.

5. Wallet & Payments

• Secure top-up using debit/credit cards, Apple Pay, etc.
• Auto-deductions for consultations or course purchases
• Full transaction history and downloadable invoices
• Refunds are processed by the admin securely

6. Video Courses

Access categorized legal training through a secure in-app video player with chapter-wise unlocking and progress tracking.

7. Legal Services Section

Users can explore and book services like contract drafting or company registration. Each listing includes cost estimates and turnaround time. Optional forms are available for faster consultations.

8. Chat & Notifications

• Secure in-app messaging for follow-ups
• Document and voice note sharing
• Smart notifications for bookings, alerts, and promotions

9. Admin Dashboard

• Admin panel for managing users, content, and services
• Analytics for earnings, consultations, and engagement

10. Lawyer Verification

All lawyers go through a manual approval process with document validation to ensure trust and authenticity.

11. Security & Compliance

• End-to-end encrypted communication
• GDPR-compliant policies and secure data storage

12. Updates to This Policy

We may occasionally update this policy. Users will be notified via the app or email.

Contact

For privacy concerns, reach out via in-app support or our WhatsApp help center.